Looking for Your ID Card or Bill?
The high number of applications and changes we receive during the Open Enrollment time frame can sometimes cause delays in ID cards and/or invoices being sent to our new members. We apologize for any delays you may be having in receiving these important materials.
At this time, once your enrollment data is loaded into our system, it takes approximately 10 business days for you to receive your ID card and your bill in the mail. This means that if your effective date is the first of the month, you may not receive your ID card(s) or invoice until after the tenth of that month.
Rest assured that you will not be considered delinquent on your account if you haven't paid it because you haven't received a bill. And if you have an appointment scheduled with a provider or urgently need to have a prescription filled, please call us at (505) 633-8020 to ask for an evidence of coverage letter. We will be happy to provide you with that.
Thank you for your patience and for being a member of New Mexico Health Connections.